Terms & Conditions

1. Acceptance and operator

Karvono (the "Service") is operated by Naity9 LLC, a limited liability company formed in the State of New Mexico, United States ("Naity9", "we"). These Terms & Conditions ("Terms") govern your access to and use of the Service, including the website and the application.

By creating an account or using the Service you accept these Terms and our Privacy Policy. If you do not agree, do not use the Service.

2. Account and eligibility

You must be of legal age and use the Service for business purposes (managing your shop or business).

You are responsible for the accuracy of your account information, for the activity of the users you invite, and for keeping your credentials confidential. Notify us immediately of any unauthorized use.

3. The Service

Karvono is a cloud platform for auto repair shops: work orders, inspections, quotes, receipts, customers and vehicles, customer portal and notifications, among other features.

We may modify, improve, suspend or discontinue features of the Service at any time. We will try to notify you of relevant changes.

4. Plans, trial and payments

We offer a 14-day free trial. A payment method (card) is required to start it; payments are processed through Stripe. If you do not cancel before the trial ends, the chosen plan will be charged.

Subscriptions are billed in advance and renew automatically at the end of each period until you cancel. You can cancel at any time; cancellation stops future charges and keeps access until the end of the period already paid for.

Unless applicable law requires otherwise, payments are non-refundable, including partially used periods.

Early-access prices are time-limited and may change; we will notify you before applying any price change to your subscription.

5. Your data and your customers data

You retain ownership of the information you upload to the Service, including data about your own customers and vehicles ("Your Data"). You grant us a limited license to host and process it solely to provide the Service.

You are the controller of Your Data with respect to your customers. You represent that you have the legal basis and consent required to upload such information and to contact your customers through the channels you enable (including WhatsApp and email). Naity9 acts only as a provider that processes that information on your behalf.

6. WhatsApp integration

The WhatsApp notifications feature connects your own WhatsApp number through an unofficial third-party provider/API. It is not the official WhatsApp Business API and is not affiliated with, sponsored or endorsed by WhatsApp LLC or Meta Platforms, Inc.

You use this feature at your own risk. WhatsApp and Meta may limit, suspend or block (ban) numbers, restrict or fail to deliver messages, or change their terms and operation at any time and without notice. To the maximum extent permitted by law, Naity9 is not liable for bans, suspensions, blocks, restrictions, nor for failures, delays or non-delivery of messages, nor for changes or interruptions of WhatsApp or the third-party provider.

You are solely responsible for complying with WhatsApp/Meta terms and policies and applicable law, and for obtaining recipients consent before contacting them. Sending unsolicited messages (spam) is prohibited.

This feature may become unavailable, in whole or in part and without notice, if the third-party provider or WhatsApp prevents it.

7. Third-party services

The Service integrates with third-party providers (for example, Stripe for payments, and cloud infrastructure and messaging providers). Your use of those services may be subject to their own terms.

We are not responsible for the availability, acts or omissions of third parties, nor for interruptions beyond our reasonable control.

8. Acceptable use

You agree not to use the Service for illegal or unauthorized purposes, not to infringe third-party rights, and not to upload or send unlawful, offensive or unsolicited content.

You must not attempt to gain unauthorized access, interfere with or overload the Service, nor decompile, reverse engineer or copy the software, except as permitted by law.

9. Intellectual property

The Service, the software, the "Karvono" and "Naity9" marks and all of its content (except Your Data) are owned by Naity9 LLC or its licensors and are protected by law.

We grant you a limited, non-exclusive and non-transferable license to use the Service in accordance with these Terms. You acquire no other rights.

10. New features and AI assistance

We may offer new, beta or AI-assisted features. They are provided "as is", may contain errors and may change or be removed at any time.

AI-generated results may be inaccurate; verify them before making decisions.

11. Disclaimer of warranties

The Service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, uninterrupted availability or error-free operation.

We do not warrant that the Service will meet all your requirements or operate without interruptions.

12. Limitation of liability

To the maximum extent permitted by law, Naity9 will not be liable for indirect, incidental, special, punitive or consequential damages, nor for lost profits or loss of data, revenue or opportunities.

Naity9 total liability arising out of or related to the Service will not exceed the amount you paid us in the twelve (12) months prior to the event giving rise to the claim.

13. Indemnification

You agree to indemnify and defend Naity9 LLC, its officers and employees against any claim, damage or expense (including reasonable legal fees) arising from your use of the Service, from Your Data, from breach of these Terms or the law, or from your communications with your customers (including those made via WhatsApp).

14. Suspension and termination

We may suspend or terminate your access if you breach these Terms, if your use poses a legal or security risk, or for non-payment.

You may stop using the Service and cancel at any time. After termination, you may request a copy of Your Data for a reasonable period, after which we may delete it in accordance with our Privacy Policy.

15. Changes to the Terms

We may update these Terms. We will post the current version with its date and, when changes are material, we will notify you. Continued use of the Service constitutes acceptance of the updated Terms.

16. Governing law, venue and language

These Terms are governed by the laws of the State of New Mexico, USA, without regard to its conflict-of-laws rules. Any dispute shall be submitted to the state or federal courts located in Bernalillo County, New Mexico, and you consent to their jurisdiction.

These documents are provided in Spanish and English; in case of any discrepancy, the English version prevails.

17. Contact

Questions about these Terms? Write to us at contact@karvono.com.